ITIL V3 Foundation Syllabus v4.2: Service Transition Processes a

This course will help learners understand Service Transition processes. This course will assist the learner in preparing for the ITIL® V3 Foundation Level certification and is aligned with the ITIL® V3 Foundation Syllabus v4.2.

Target Audience

For information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization, and indiums preparing for the ITIL V3 Foundation exam.

Expected Duration (hours)
2.0

Lesson Objectives

ITIL V3 Foundation Syllabus v4.2: Service Transition Processes and Principles

• Identify Change Management scope and objectives
• Identify policies that support Change Management
• Recognize examples of normal, standard, and emergency changes
• Recognize factors to consider when recording and reviewing the RFC
• Recognize factors to consider when assessing and evaluating the change
• Recognize factors to consider when authorizing, coordinating, reviewing, and closing the change
• Recognize how components and processes are affected by the Change Management process
• Recognize factors to consider when implementing a Change Management process
• Recognize the functions of the Configuration Management System (CMS)
• Recognize how to determine release-unit levels, which deployment option to choose, and what model to use to build and deploy the release
• Define and explain release policies
• Identify the components of the DIKW structure
• Identify the relationship between the SKMS, CMDB, and CMS
• Recognize Service Transition processes, basic concepts in given examples