ITIL V3 Foundation Syllabus v4.2: Service Strategy Processes

Overview/Description

In order to decide the best path for an IT service organization to grow, service providers need to develop a strategy to maintain an advantage over their competitors. This course details the processes that affect Service Strategy. This course will assist the learner in preparing for the ITIL® V3 Foundation Level certification. This course is aligned with the ITIL® V3 Foundation Syllabus v4.2.

Target Audience

For information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL V3 Foundation exam.

Prerequisites

None

Expected Duration (hours)
1.0

Lesson Objectives

ITIL V3 Foundation Syllabus v4.2: Service Strategy Processes

• Identify the role of Pattern of Business Activity (PBA) and User Profile (UP) in Demand Management
• Distinguish between SLPs and CSPs
• Recognize the characteristics of Financial Management concepts
• Recognize examples of Financial Management key inputs
• Recognize examples of Financial Management key outputs
• Recognize key features of Risk Management
• Recognize how to manage Service Strategy in given scenarios