ITIL V3 Foundation Syllabus v4.2: Service Design Fundamentals

This course will assist the learner in preparing for the ITIL® V3 Foundation Level certification and is aligned with the ITIL® V3 Foundation Syllabus v4.2.

Target Audience

For information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL® V3 Foundation exam.

Prerequisites

None

Expected Duration (hours)
1.5

Lesson Objectives

ITIL V3 Foundation Syllabus v4.2: Service Design Fundamentals

• Identify the five aspects of Service Design
• Recognize how to ensure that Service Design scope is aligned with business needs
• Identify considerations when designing a service solution
• Identify the options of status within the Service Portfolio
• Match roles in the Enterprise Architecture with their functions
• Recognize the areas to consider when designing a management architecture that integrates IT needs with business needs
• Identify the features of process design
• Recognize scenarios that illustrate metric tree benefits
• Demonstrate knowledge of the five aspects of Service Design